Our philosophy with regards to returns and exchanges is to be as customer -centric as possible – in other words, if you as a customer feel you have a problem with a garment or product, we will, within generous reason , do our best to address your problem. Most exchanges are related to incorrect sizing, and we encourage you (provided the goods are still in a fully ‘sale-able’ condition, and you having the invoice) to do sizing exchanges. Please engage with us on returns for faulty products – again our philosophy is to be as customer-centric as possible.

Naturally this customer-centric approach is open to interpretation, so in times of disagreement, the following will be used as a guideline.

For returns for credit, if 30 or more days have gone by since your purchase, unfortunately it may not be possible to offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it in a fully ‘sale-able’condition. It should also be in the original packaging.

To complete your return, we may require a receipt or proof of purchase.

At this stage we will only be able to process returns / refunds at McCullagh & Bothwell Fourways Crossing.